--- title: "Our Work — AI & IT Solutions Portfolio | PTSG" description: "Real automation workflows and IT solutions PTSG has built for Long Island businesses. Make.com, n8n, Monday.com, and managed IT projects." lang: en json-ld: --- [![PTSG Logo](/assets/ptsg-logo-DmHKAmVP.png) Pyramid Technology Service Group, Inc. ](/) [Services](/#services)[Why Choose Us](/#about)[FAQ](/#faq)[Blog](/blog)[Our Work](/our-work)[Contact](/#contact) [](https://www.linkedin.com/in/peter-vescovo-75ba22/)[](https://www.facebook.com/profile.php?id=61556436143427)[](https://www.instagram.com/pyramidtechservgrp/?hl=en) [Get a Consultation](/#contact) # Our Work Real automation workflows and IT solutions we've built for businesses across Long Island. The results speak for themselves. ## Projects AllMake.comn8nMonday.comAI Voice AgentManaged IT ![](https://images.unsplash.com/photo-1504307651254-35680f356dfd?w=600&h=340&fit=crop) Suffolk County Contractor ### Automated Job Scheduling & Crew Dispatch Built a complete workflow automation system connecting Monday.com boards to automated crew notifications, job status updates, and client communications. Make.com Monday.com Twilio 3 hrs/week saved on manual dispatch View Details ![](https://images.unsplash.com/photo-1596524430615-b46475ddff6e?w=600&h=340&fit=crop) Long Island Professional Services Firm ### AI-Powered Phone Answering & Lead Routing Deployed a conversational AI voice agent that answers inbound calls 24/7, qualifies leads, and routes caller details directly to the sales team via email and CRM. ElevenLabs Twilio Make.com 37% more qualified leads captured View Details ![](https://images.unsplash.com/photo-1558494949-ef010cbdcc31?w=600&h=340&fit=crop) Long Island HVAC Company ### Proactive Network Monitoring & Security Hardening Implemented 24/7 network monitoring, endpoint protection, and disaster recovery planning for a 25-person team across two office locations. Managed IT Cybersecurity Zero unplanned downtime in 6 months View Details ![](https://images.unsplash.com/photo-1454165804606-c3d57bc86b40?w=600&h=340&fit=crop) Islip Accounting Firm ### Client Onboarding & Document Collection Workflow Automated the entire new-client onboarding process — from e-signature requests to document collection checklists and welcome email sequences. n8n Monday.com DocuSign Onboarding time cut from 2 weeks to 3 days View Details ![](https://images.unsplash.com/photo-1519494026892-80bbd2d6fd0d?w=600&h=340&fit=crop) Smithtown Chiropractic Office ### Automated Appointment Reminders & No-Show Recovery Built an SMS and email reminder sequence that reduced no-shows by over half, with automatic waitlist backfill when cancellations come in. Make.com Twilio Google Calendar No-show rate dropped from 22% to 9% View Details ![](https://images.unsplash.com/photo-1581094794329-c8112a89af12?w=600&h=340&fit=crop) Patchogue Plumbing Company ### Technician Dispatch & Field Service Tracker Connected their Monday.com service board to real-time technician dispatch with GPS-based routing, job completion photos, and automatic invoicing. Monday.com Make.com QuickBooks Invoicing turnaround: days → minutes View Details See Automation in Action ## Watch a Make.com workflow turn a form fill into a booked call This is a real automation pattern we deploy for clients. Click any node to inspect what it does, then press Run to see a sample lead flow through end-to-end. High-intent leadLow-intent lead Run demoReset Web Form Submission Webhook · Make.com Enrich + Score Lead Clearbit · HTTP module AI Qualify (GPT) OpenAI · Make.com module Route by Score Make.com Router CRM + Slack + Calendar HubSpot · Slack · Google Cal Nurture Email Sequence Mailchimp · Make.com 100% Lead in this run: Maya Patel · Northstar Logistics Web Form Submission Webhook · Make.com Step 1 / 5 A new lead submits the contact form on your site. Make.com receives the payload instantly via webhook — no polling, no delay. StatusSample payload High-intent lead · Routes to Sales Form submitted — webhook received We design, build, and maintain workflows like this for clients every week. [Build this for my business](/#contact) ![PTSG Logo](/assets/ptsg-logo-DmHKAmVP.png) Pyramid Technology Service Group, Inc. 25+ years of IT excellence combined with cutting-edge AI innovation. One trusted partner for complete technology expertise. [](https://www.linkedin.com/in/peter-vescovo-75ba22/)[](https://www.facebook.com/profile.php?id=61556436143427)[](https://www.instagram.com/pyramidtechservgrp/?hl=en) ### Services - [AI Automation](/#services) - [AI Training](/#services) - [Security Solutions](/#services) - [Network Solutions](/#services) - [Technology Services](/#services) ### Company - [Why Choose Us](/#about) - [FAQ](/#faq) - [Blog](/blog) - [Our Work](/our-work) - [Contact](/#contact) © 2026 Pyramid Technology Service Group, Inc. All rights reserved. One Partner. Complete Expertise. Real Results. ### Penny AI Assistant • Online Hi, I'm Penny! 👋 I'm here to help you explore how AI and automation can scale your business. What challenges are you facing today? Powered by Pyramid AI